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The present conditions of sale are concluded between the company Coline Diffusion (SA) with a capital of 720,000 euros whose registered office is at 150 route de la saubole 47200 FOURQUES SUR GARONNE, registered in the commercial register and Agen companies ( 87 B 80) under the number 342 450 483 hereinafter called "Coline Diffusion (SA)" and secondly, by any person or entity wishing to make a purchase via the website "Coline Diffusion (SA)" hereinafter the "buyer".
You can contact us :
Coline Diffusion SA
150 Route de la Saubole 47200 Fourques sur Garonne
Tél. : 05 53 20 06 53
Fax : 05 53 20 16 79
Email : boutiqueweb@coline.fr.
Hébergeur : SYSTONIC Parc Magellan 2-4 Avenue Eugène Chevreul 33 600 – PESSAC. Tel : 05.57.26.44.49 Fax : 05.56.36.85.46
For more information on the French Data Protection Act, you may visit the CNIL and our privacy policy.
Coline Diffusion (SA) reserves the right to modify at any time the available data (references, sizes, colours), including updating the site according to availability. The messages that you send us via the internet can be intercepted on the network. Until they reach us, their confidentiality can not be guaranteed.
The legal guarantee of conformity applies irrespective of the granted commercial guarantee.
Guarantee against latent defects: You can decide to implement the guarantee against latent defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose the termination of the sale or a reduction of the selling price in accordance with Article 1644 of the Civil Code.
Legal guarantee of conformity: When acting under legal guarantee of conformity, you:
- have a period of two years from delivery of the product to act;
- can choose between repair or replacement of the Product, subject to the conditions of cost under Article L211-9 of the Consumer Code,
- are required to prove the existence of the lack of conformity of the product for the 6 months following the delivery of the product.
The legal guarantee of conformity applies irrespective of the granted commercial guarantee.
Guarantee against latent defects: You can decide to implement the guarantee against latent defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose the termination of the sale or a reduction of the selling price in accordance with Article 1644 of the Civil Code.
Orders: During their first order, the user must complete a registration form as a new customer with the following information: title, name, address, date of birth, e-mail and personal password. This information will save them from having to fill the forms again prior to placing the order during subsequent orders.
Coline Diffusion (SA) cannot be held responsible for difficulties caused by the inaccuracy of the information provided by the user.
To facilitate the identification of the user through the simultaneous delivery of email address and password, they expressly authorise Coline Diffusion (SA) to save a "Cookie" folder on their hard drive with the sole purpose of easy identification. The user retains the option to refuse cookies by configuring their browser, in doing so losing the ability to customise the service which is issued by Coline Diffusion (SA) via its website.
Coline Diffusion (SA) is committed to fulfill orders only within the limits of available stocks of products.
All orders imply acceptance of prices and descriptions of products on sale. All orders are recorded and processed immediately upon receipt and shipped promptly. An invoice is attached to the package which clearly shows all the information of the order. The buyer who wishes to buy a product must: complete the identification sheet; validate the order after reviewing it; make payment as provided; confirm the order and its payment. The confirmation of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge and the waiver of ones own conditions of purchase or other conditions. All data provided and recorded confirmation serve as proof of the transaction. The order confirmation acts as a signature and acceptance of the transactions. The seller will email confirmation of the recorded order.
Returns: Pursuant to Articles L.121-21 of the Consumer Code, you have a 14-day withdrawal period from the receipt of your products to exercise your right of withdrawal without any reasons or to pay a penalty, except for return costs. Under Article L121-21-4, when the right of withdrawal is exercised, you will be refunded the full amount paid, including any delivery charges billed by our company to send the goods without undue delay and not later than fourteen days starting from the date on which we are informed (postmark showing the date of sending the return package + 2 days).
The return costs are borne by the customer.
Note: If the return is due to an error on our part or the item is defective, we will refund the shipping cost (upon receipt of the return by our service).
It is possible in this case to receive a prepaid label for mainland France in order to avoid having to advance the cost of return.
NOTE: We only refund the shipping cost, not prepaid packages. So as not to incur any additional cost, please return the product in its original packaging. Please send your return by registered post.
You have 14 days to return your package by post to the following address:
Coline Diffusion SA
Service Internet
ZA La Saubole
47200 Fourques sur Garonne.
Shipments with postage due will be refused.
In case of abnormal or abusive returns Coline Diffusion SA reserves the right to refuse a later order.
Exchange: We only accept exchanges for mainland France.
The return costs are borne by the customer.
If you want to exchange an item for another size or colour, you must let us know on the return note. We will return the item in the desired size or colour, and we offer the shipping costs on one exchange and only for orders delivered in France.
For orders delivered outside France, if you want to exchange an item for another size or colour, you must return it for a refund and reorder on the site.
Participation in Shipping costs and Delivery: Coline Diffusion (SA) undertakes the responsibility for delivering your package via the Post on your behalf and on the behalf of your account.
Customs fees are at the charge of the Internet user.
The shipping costs are as following :
- Metropolitan France: 5 EUR incl. VAT for home delivery with signature and 3,50 EUR incl. VAT in the pick-up point.
Free shipping costs for orders over 50 EUR incl. VAT - Guadeloupe, Martinique, French Guiana, Réunion, Mayotte : 18 EUR excl. taxe for home delivery.
- Germany, Belgium, Luxembourg and the Netherlands: 7 EUR incl. VAT for home delivery with signature and 6 EUR incl. VAT for pick-up point delivery.
Free shipping costs for orders over 150 EUR incl. VAT. - Ireland, Italy, Portugal, Austria, Denmark, Poland, Slovenia, Estonia, Latvia, Lithuania, the Czech Republic, Slovakia, Bulagria, Cyprus, Hungary : 10 EUR incl. VAT for home delivery with signature and 9 EUR incl. VAT for the pick-up point delivery.
Free shipping costs for orders over 150 EUR incl. VAT. - Switzerland, : 10 EUR excl. taxes for home delivery with signature and 9 EUR excl. taxes for pick-up point delivery.
Free shipping costs for orders over 150 EUR excl. taxes. - Croatia, Malta, Greece, Finland, Romania and Sweden: 20 EUR incl. VAT for home delivery with signature and 19 EUR incl. VAT for pick-up point delivery.
Free shipping costs for orders over 150 EUR incl. VAT. - Iceland, Norway,Turkey,The Azores : 20 EUR excl. taxes for home delivery with signature and 19 EUR excl. taxes for pick-up point delivery.
- USA, Canada, New Caledonia, French Polynesia, Wallis and Futuna, St Pierre and Miquelon.: 30 EUR excl. taxes for home delivery
- United Kingdom : 10 EUR excl. taxes for home delivery with signature. We do not deliver to this destination for purchases over 150 euros
We do not deliver to the above mentioned countries
Your package will be delivered to your home by Colissimo service of the French Post Office within a maximum delay of 48 to 72 hours after receipt of the order, excluding sales period. Delivery times outside France vary from 3 to 15 days depending on the destination.
Delivery times: Delivery times are indicative and possible delays do not entitle the buyer to cancel the order, to refuse the goods or claim damages. The risks are borne by the purchaser from the moment the goods have left the premises of Coline Diffusion (SA).
Delivery times are only given as an indication; if they exceed thirty days from the order, the sales contract may be terminated and the buyer refunded. By the time the customer takes possession of the goods ordered, it is their duty to check them (quality, quantity, compliance with the order...). No claim is taken into account seven days after the delivery of a product. A claim, justified and within the prescribed period, can only lead to the exchange of the product, without further compensation to the customer.
The products are delivered to the address specified by the customer on the order form.
All of our products leave our premises in perfect condition. The customer must accurately report the slightest trace of impact (wet parcel, holes, traces of crushing...) on the package to the driver and immediately contact our customer service: boutiqueweb@coline.fr
In all cases, you have a period of three (3) days, excluding public holidays, from the receipt of your package to notify the carrier of any reservations by extrajudicial document or registered letter (Article L133- 3 of the Commercial Code).
Prices: The prices listed in the catalogue are priced in euros, taking into account the VAT applicable on the date of the order; any changes to the rate will be reflected in the price of the products or services. Coline Diffusion (SA) reserves to change prices at any time, it being understood that only the prices contained in the catalogue on the day of the order will apply to the buyer. Prices do not include order processing, transportation and delivery if they take place in the geographical areas set out below.
Payment: Payments are paid in cash when ordering. Payment is made in euros by bank card. You are then redirected to the Banque Populaire website. At no time are we aware of the numbers you must provide. We are only notified by the bank that a transfer corresponding to the amount of your order was made on our account. The server is secured by SSL encryption (Secure Socket Layer) to protect all data related to means of payment as efficiently as possible, and at no time does the Buyer's bank data pass through the computer system of Coline Diffusion (SA). You will receive a payment receipt by email as confirmation of payment.
Your bank card will only be charged by us the day the goods are shipped from our warehouses, for the exact amount of the order sent.
Exceptionally, for any purchase made between December 23 and December 31, your credit card will be charged immediately.
Payment can also be made by transfer. In this case, after confirmation of your order, our services will contact you as soon as possible.
Responsibility: The seller, during the online sales process, is only bound by an obligation of means. Their liability does not extend to damages resulting from the use of the internet such as data loss, intrusion, viruses, breaks in service, or other unintended problems.
Furthermore, we will not be considered responsible or at fault for any delay or failure in the case of a force majeure.
Finally, we draw your attention to the fact that we cannot be held responsible for a order that was made by a minor, whether or not the parents have authorised this order.
Intellectual property: All elements of the Coline Diffusion (SA) site are and remain the exclusive intellectual property of Coline Diffusion (SA). Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site, be they software, visual or sound effects. Except with written exemption, all models produced or developed for our company remain our property at all times: likewise, all rights to reproduction or transformation of our models, prints, drawings, sketches, models, photographs, etc. are strictly reserved, in France and abroad. Any single link or hyperlink is strictly prohibited without the express written consent of Coline Diffusion (SA).
Personal data: During the ordering process, personal data will be subject to computer processing. The user is invited to refer to the tab "Privacy Policy and Cookies" of the website to obtain all the information related to this point
Litigation: These online terms of sale are subject to French law. In case of dispute, jurisdiction is given to the competent courts of the headquarters of Coline Diffusion (SA), despite multiple defendants or warranty.